Last updated: 20 February 2025

Devine Moments Wedding Films ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or interact with our website, located at devinemoments.co.uk.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect
We may collect and process the following personal data:

• Personal Identification Information: Name, email address, phone number, and other contact details when you fill out contact forms, request a quote, or inquire about our services.
• Website Usage Data: We collect information on how you interact with our website, including your IP address, browser type, device type, pages visited, and the time and date of your visit. This is typically collected through cookies and analytics tools.
• Other Information: Any other information you provide to us, such as feedback, reviews, or inquiries.

2. How We Use Your Information
We use the information we collect for the following purposes:

• To provide and improve services: To respond to your inquiries, fulfill bookings, provide videography services, and improve our website and services.
• To communicate with you: To send you updates, newsletters, or promotional materials (only if you’ve opted in).
• To monitor and analyze website usage: To improve our website’s functionality, content, and user experience.
• Legal or regulatory purposes: To comply with applicable laws or respond to legal requests, such as a subpoena or court order.

3. Legal Basis for Processing Your Data
Under the UK GDPR, we must have a valid legal basis to process your personal data. The legal bases we rely on include:

• Consent: Where you have provided consent to us (e.g., filling out a contact form or subscribing to a newsletter).
• Contractual necessity: Processing is necessary for the performance of a contract (e.g., when you request our services or enter into a contract with us).
• Legitimate interests: We may process your data where necessary for our legitimate interests, provided your rights and freedoms do not override those interests. This may include using your information to improve our services or communicate with you about our services.

4. How We Protect Your Information
We use reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and collect information. Cookies are small data files stored on your device that help us enhance your browsing experience. For example, we may use cookies to:

• Remember your preferences and settings.
• Improve website functionality and content.
• Analyze website traffic and user activity.

You can control cookies through your browser settings and choose to accept or decline them. However, some features of the website may not function properly if cookies are disabled. For more information, please refer to our Cookie Policy.

6. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your personal data with trusted third-party service providers in the following circumstances:

• Service providers: We may share your data with third parties who help us provide services (e.g., website hosting or email marketing services). These third parties are only permitted to process your personal data on our behalf and must ensure it is kept secure.
• Legal obligations: If required by law, we may disclose your personal data to comply with legal obligations or to protect our rights or the rights of others.

7. Your Data Protection Rights
Under the UK GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: If any of your personal data is inaccurate or incomplete, you can request that we update it.
• Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal or contractual reasons).
• Restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances.
• Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Object: You have the right to object to the processing of your personal data for direct marketing purposes, and you may also object to processing based on legitimate interests, where applicable.
• Withdraw consent: Where we rely on consent to process your data, you may withdraw your consent at any time.

To exercise these rights, please contact us at claire@devinemoments.co.uk

8. Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

9. International Transfers
If you are accessing our website from outside the United Kingdom, please note that your personal data may be transferred to and processed in the UK or other locations where our servers are located. By using our website, you consent to such transfers and processing.

10. How Long We Retain Your Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain data related to inquiries or bookings for a reasonable period after the completion of services for legal, administrative, or customer service purposes.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights under the UK GDPR, please contact us at claire@devinemoments.co.uk.

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.